Projecteer deploys Serviceaide's Luma AI agents and ChangeGear ITSM for Florida's municipal and public power utilities — practical solutions that improve operations and support compliance, without big-project overhead.
Serviceaide's solutions are available as standalone AI capabilities that don't require an existing platform footprint, or as fully integrated features on top of ChangeGear ITSM. Projecteer deploys and configures both for Florida municipal utilities.
Purposeful 24x7 answers for questions visitors and employees ask — deployed on your website or internal digital hub, attached to your existing content. Answers with intent, not just keywords.
Standalone SKUDDA monitors your service operations daily: discovering, benchmarking, and diagnosing performance over time. Uncover knowledge gaps and pinpoint where to improve processes.
Standalone SKUAutomated Tier 1 response over email: fast, intelligent replies based on your knowledge stores. Clarifies required details before creating tickets, eliminating the need for "waiting for customer information" status. Tickets arrive fully formed, with the context and detail needed to move forward.
Standalone SKUA contextual assistant for end users in the self-service portal — AI-driven resolution and well-formed request submission, without retraining your user base.
Platform FeatureAn AI troubleshooter embedded in the self-service portal — guides end users through incident resolution before a ticket is ever created. When a ticket is needed, it arrives pre-diagnosed, with troubleshooting history and relevant context already captured.
Platform FeatureThe AI agent interaction, federated knowledge, and agentic automation foundation underlying all Serviceaide solutions — supporting full agent build, test, publish, and change lifecycle.
PlatformITIL-compliant service and support processes — full-featured change management and service desk functionality built for organizations from 1,000 to 10,000+ employees. Available as cloud or on premises.
PlatformProjecteer is a Serviceaide channel partner focused on Florida's municipal and public power utilities. We implement, configure, and extend the platform — and bring utility industry and NERC-CIP compliance knowledge that generic deployments don't include.
Serviceaide's AI agent platform — deployable standalone or as part of DSM. Luma handles employee and operational queries, automates workflows, and powers each of the AI solutions above. Projecteer configures Luma agents with utility-specific knowledge and compliance context built in.
Digital Service Management — ChangeGear ITSM combined with Luma AI in a single platform. For utilities ready to modernize service management and asset tracking alongside AI capability, DSM delivers both in one deployment with a clear path to compliance-grade change and access management.
Florida's municipal and public power utilities run lean IT teams, operate aging systems, and carry real NERC-CIP audit obligations. Most technology vendors aren't built for that environment — and most implementations don't account for it.
Projecteer combines hands-on Serviceaide deployment experience with a decade-plus background in NERC-CIP compliance and ITSM operations at mid-market utilities. That means every deployment we deliver is configured with compliance-grade change management, access request workflows, and asset tracking discipline built in from the start — not added later.
We work exclusively in this segment — no generalist hand-offs, no learning curve at your expense.
Change management, access request workflows, and asset record discipline configured for audit readiness from day one.
Standalone SKUs mean you can start with a Web Agent or Email Attendant without committing to a full platform project.
Luma agents deployed by Projecteer are configured with utility operations and compliance knowledge — not generic out-of-box defaults.
Whether you're evaluating Luma or ChangeGear, preparing for an audit, or looking for a faster way to handle IT service demand — we're happy to talk through your situation, no commitment required.